Terms & Conditions
DISPLAY – Each piece has one or more image to display the design with a brief description of the components used and price. Visual variations can occur depending on which computer monitor; laptop or mobile device is used to view the collection. Afshan Shamas is unable to accept responsibility in relation to this or other relative factors that are beyond control.
MATERIALS USED & SIZING – We use only the finest materials for our designs. Within our vintage range, we source jewels that are in most cases one off treasures, therefore if a vintage piece has sold, we will endeavor to source similar jewels to meet with your requirements. Our contemporary designs demand only the highest quality of components available. When incorporating natural components, such as freshwater pearls variations may occur in both shape and colour. Our beautiful accessories are made with either silver plated, gold plated or gold effect wire that can be gently molded to fit correctly. If the accessory is mis-handled with the wire constantly bent in opposite directions, it will inevitably snap, thus we cannot take responsibility for this; therefore care should be taken in handling your accessory.
Jewellery metal can be prone to tarnishing, when in contact with air, skin or cosmetic products. Therefore when not worn we recommend that your beautiful accessory be kept in its original packaging as much as possible.
Our headbands are of a standard size; however we are happy to create bespoke pieces.
Necklace / Bracelet – A finished necklace or bracelet size measurement is required to ensure the jewellery is made to the required size. Either email all details or call on 07951 174385. Alternatively you can make an appointment to discuss and confirm your requirements.
EARRINGS – There is a no return policy on any Afshan Shamas earrings due to hygiene reasons.
PRICES – All prices are in pounds sterling.
PAYMENT – Once a decision has been reached on the design and confirmed, a 50% deposit of the total cost of the accessory is payable. If paying by cheque, once cleared, work will commence. The remaining 50% of the payment is due upon completion. If collecting in person, the amount payable will be due in cash, however if the remainder of payment is to be made by cheque, this will need to clear prior to dispatching the order
POSTAGE, PACKAGING & DELIVERY- All orders are presented beautifully in the Afshan Shamas signature boxes with protective acid free tissue inside to secure your accessory in place. Items are dispatched by Royal Mail Special Delivery, insured up to the value of £500.00. A delivery charge of £10.00 will be added to the total cost.
ORDERS SENT ABROAD – We deliver outside of the UK, however a delivery surcharge will be added to the price of the item purchased. In addition you are responsible for your country’s customs declarations, excises and import duty tax.
RETURNS AND REFUNDS– It is imperative to us that you are absolutely delighted with your accessory As Afshan Shamas does not offer a shopping basket, a great deal of time is spent with our clients in appointments, at shows, over the phone or Skype to understand exactly what is required, thus to allow each piece to be meticulously crafted. Due to the bespoke nature of the item purchased, we are therefore unable to offer refunds once an order has been confirmed and deposit paid and cleared. (Deposits are non-refundable). Refunds are only offered on the basis that there is an unlikely fault found with the order, in which case please contact us immediately via email to pre-arrange the return for it to be valid (minus Royal Mail Special Delivery Surcharge). The order must be returned in its original packaging and condition within 7 days of receipt prior to your event date and not worn. We wish for you to be nothing but elated with your order. It is of utmost importance to us to assist you in any way that we can, therefore we do offer a credit note to the value of item returned, to be used within 6 months from date of issue.
CANCELLATIONS – Should the work have already commenced prior to a cancellation notice, full payment of the order will be due. Deposits paid are non-refundable.
EVENTS BEYOND OUR CONTROL – Afshan Shamas cannot be held liable for failure to deliver goods due to circumstances beyond our control.In the event of a claim connected to the sale or use of any products, our entire liability shall not exceed the price of the products purchased.
By placing an order with Afshan Shamas, you are deemed to have read, understood and agreed to these terms and conditions.
Your Statutory Rights are not affected.