FAQs

WHERE ARE APPOINTMENTS HELD? – Afshan Shamas offer nothing less than a personalised service, hence why there is no shopping basket available on our site.  Geographically allowing, Afshan welcomes you into her home, where over a one hour appointment all requirements are discussed in great detail.  Inspiration is drawn from an array of our sample pieces, both contemporary and vintage, leading to the perfect design.  Alternatively a mutually convenient location can be agreed upon to meet and view the collection.  Please contact us directly on 07951 174385.  Alternatively you can contact us via email at info@afshanshamas.com, or fill in our contact form.  We also offer SKYPE appointments to all clients who are unable to visit in person or are overseas.

WHERE DO WE MAKE AFSHAN SHAMAS  ACCESSORIES? – All Afshan Shamas designs are handcrafted in our London studio.

HOW LONG DOES AN ORDER TAKE TO COMPLETE? – All orders are completed within 4 -6 weeks from point of order date to delivery.  We also offer an express service.  Please call Afshan directly.  Dependant on the time scale an additional charge may be incurred.  We will however endeavour to accommodate your requirements to the best of our ability.

IS THERE AN ADDITIONAL CHARGE FOR BESPOKE PIECES? – There is no additional charge for bespoke pieces.  As each one of our accessories is hand made, colour and sizing can be adopted to meet your requirements.  Necklaces and bracelets are also made to measure.

CAN I CHANGE THE COLOURS? – For our bridal collection we offer a colour option of silver plated, gold plated or muted gold coloured wire.  Our standard bands are camouflaged to suit blonde or brown hair, however we are happy to adopt your requested colour.  Our Midnight Sparkle collection aims to incorporate an array of colours, thus a variety of coloured wires are used.

HOW IS VINTAGE JEWELLERY MADE? – Our vintage pieces incorporate an era of time gone by.  We source beautiful jewels that can either be used on their own or combined with contemporary components to create unique one off pieces.  Should you like a piece that is no longer available we will endeavour to source similar jewels to the best of our ability.  This may however require extra time for the accessory to be completed.

CAN A PIECE BE MADE WITH SENTIMENTAL JEWELLERY? – We also welcome you to bring in a sentimental piece of jewellery which we can incorporate into your unique accessory.

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